229bet Privacy Policy

1 Introduction

229bet is an online sports betting and casino platform serving adult players in Bangladesh. As part of operating this platform, 229bet necessarily collects and processes certain categories of personal data. This Privacy Policy sets out, in clear and accessible terms, exactly what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you hold in relation to your own information.

229bet is committed to treating player data with the utmost care and discretion. We do not sell, rent, or trade your personal information with third-party advertisers. All data processing activities undertaken by 229bet are conducted for legitimate operational purposes, as described in detail in this document.

This Privacy Policy applies to all personal data collected through the 229bet website, mobile browser experience, customer support channels, and any promotional or bonus communications issued by 229bet. It applies to all registered players in Bangladesh regardless of the payment method, device, or connectivity channel used to access the platform.

2 Data We Collect

229bet collects the following categories of personal data from players:

229bet does not knowingly collect sensitive personal data beyond what is strictly necessary for age verification and identity checks. We do not collect biometric data, medical records, religious beliefs, or political opinions.

3 How We Collect Data

229bet collects personal data through the following channels and mechanisms:

• Direct submission: Information you provide when you register an account, complete the identity verification (KYC) process, make a deposit or withdrawal, contact customer support, or participate in a survey or promotion.
• Automated collection: Technical data gathered automatically when you access the 229bet platform, including IP addresses, browser fingerprinting data, device identifiers, and session activity logs. This data is collected via server logs and, where applicable, cookies and similar tracking technologies.
• Payment processor data: Transaction metadata provided to 229bet by local payment processors such as bKash, Nagad, Rocket, and Upay when a deposit or withdrawal is initiated. This typically includes transaction timestamps, reference numbers, and the registered mobile number associated with the payment account.
• Third-party game providers: Aggregated session data shared by game studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Spribe for the purpose of settling game results, resolving disputes, and calculating bonus contributions.
• Communications you initiate: Any personal information you voluntarily share with 229bet's support team via live chat, email, or any other support channel.

4 How We Use Your Data

229bet uses the personal data it collects for the following purposes:

• Account administration: Creating, maintaining, and managing your 229bet player account, including processing logins and securing account access.
• Identity and age verification: Confirming that you are at least 18 years of age and that the identity details you have provided are accurate and consistent, in accordance with our Know Your Customer (KYC) obligations.
• Transaction processing: Executing deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and other supported payment channels, and maintaining a complete and accurate transaction history for your account.
• Fraud prevention and platform security: Detecting and investigating suspicious activity, preventing multiple-account creation, identifying bonus abuse, and protecting 229bet and its players from financial fraud and identity theft.
• Customer support: Responding to queries, resolving disputes, processing complaints, and improving the overall quality of 229bet's support service.
• Responsible gaming compliance: Monitoring account activity for indicators of problem gambling, administering deposit limits and self-exclusion requests, and providing responsible gaming notifications in accordance with the Responsible Gaming Policy.
• Personalisation: Where you have consented, delivering personalised promotional offers, bonus notifications, and content recommendations tailored to your game preferences and betting history.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, reliability, and user experience of the 229bet platform.
• Legal compliance: Retaining records as required by applicable laws and responding to lawful requests from government or regulatory authorities.

5 Legal Basis for Processing

229bet processes your personal data on the following legal grounds:

• Contract performance: Processing your identity data, contact data, and financial data is necessary to fulfil the contractual relationship established when you registered a 229bet account and accepted the Terms & Conditions.
• Legitimate interests: Processing technical data and account activity data for fraud prevention, platform security, and responsible gaming monitoring serves the legitimate interests of 229bet and the broader player community, provided those interests are not overridden by your individual rights.
• Consent: Where we send you marketing communications or personalised promotional content, we do so only on the basis of your explicit consent. You may withdraw that consent at any time by contacting [email protected] or by adjusting your communication preferences in your account settings.
• Legal obligation: Retaining certain records — including transaction logs and identity verification documents — may be required in order to comply with applicable legal obligations. In such cases, data is retained for the minimum period necessary to satisfy that obligation.

6 Data Sharing & Disclosure

229bet does not sell your personal data to any third party. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment service providers involved in processing your deposit and withdrawal transactions. These parties receive only the minimum transaction data required to execute the payment.
• Game studio providers: Third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive session identifiers and stake/result data in order to run games and settle outcomes. They do not receive your full identity profile.
• Identity verification services: Where 229bet uses a third-party KYC provider to assist with document verification, that provider will process the documents you submit in accordance with their own privacy standards. 229bet only works with reputable, industry-standard KYC partners.
• Fraud prevention and security providers: Anonymised or pseudonymised technical data may be shared with fraud detection tools and cybersecurity services to protect the integrity of the 229bet platform.
• Legal authorities: 229bet will disclose personal data to government agencies, law enforcement, or regulatory bodies where required to do so by law, court order, or lawful demand. 229bet will notify affected players of such disclosures where it is legally permitted to do so.
• Professional advisers: Lawyers, accountants, and other professional advisers retained by 229bet may access certain data in the course of providing legal, financial, or compliance advice. All such parties are bound by professional confidentiality obligations.

7 Data Retention

229bet retains your personal data for as long as your account is active and for a defined period thereafter, depending on the category of data and the purpose for which it was collected. The following general retention principles apply:

• Active account data: Identity, contact, and financial data is retained for the full duration that your 229bet account remains active and accessible.
• Post-closure retention: Following voluntary or involuntary account closure, 229bet retains core identity and transaction records for a minimum period of five (5) years. This retention period is necessary to satisfy potential legal obligations, support dispute resolution, and prevent the circumvention of self-exclusion arrangements through re-registration.
• KYC documents: Identity verification documents submitted during the KYC process are retained for a minimum of five (5) years following the date of submission or account closure, whichever is later.
• Communications data: Support chat transcripts and email correspondence are retained for a minimum of two (2) years to support dispute resolution and service quality review.
• Technical and session data: Server logs and technical data are retained for up to twelve (12) months for the purpose of fraud investigation and platform performance analysis, after which they are deleted or irreversibly anonymised.
• Marketing consent records: Records of your consent to receive marketing communications — including the date, time, and method of consent — are retained for the lifetime of the consent plus two (2) years following its withdrawal.

When the applicable retention period expires and there is no ongoing legal, regulatory, or dispute-related obligation to retain the data, 229bet will securely delete or anonymise the relevant personal information.

8 Security Measures

229bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 229bet platform is protected using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption. Look for the padlock icon in your browser address bar when accessing 229bet.
• Password hashing: Player account passwords are stored using a one-way cryptographic hashing algorithm. 229bet staff cannot view or retrieve your password in plain text.
• Access controls: Access to personal data within 229bet's internal systems is restricted to staff members who require it to perform their specific role. Access rights are reviewed regularly and revoked immediately when no longer required.
• Two-factor authentication (2FA): 229bet strongly recommends — and, for certain account actions, requires — mobile OTP-based two-factor authentication to prevent unauthorised account access.
• Fraud monitoring: Automated systems continuously monitor account activity for indicators of fraud, identity theft, and unauthorised access attempts. Suspicious activity triggers immediate review by the 229bet security team.
• Secure data storage: Personal data is stored on servers with restricted physical and logical access controls, firewalls, and regular security auditing.

While 229bet takes reasonable and appropriate precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, 229bet will notify affected players as promptly as practicable.

You are also responsible for maintaining the security of your own account. Do not share your 229bet login credentials with any third party, and always log out of your account when using a shared or public device.

9 Cookies & Tracking Technologies

229bet uses cookies and similar tracking technologies to deliver a functional, secure, and personalised platform experience. A cookie is a small text file placed on your device when you visit a website. Cookies allow the site to remember your session preferences and recognise your device on subsequent visits.

229bet uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the 229bet platform to function correctly. They manage your login session, maintain your account security state, and ensure that your preferences (such as chosen language or currency display) persist across pages. These cookies cannot be disabled without disrupting core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the 229bet platform — such as which pages are visited most frequently, how long sessions last, and where errors occur. This data is used exclusively to improve platform performance and user experience. No personally identifiable information is collected via these cookies.
• Functional cookies: These cookies remember your preferences and settings to provide a more personalised experience — for example, remembering your preferred deposit method or your most recently played game category.
• Marketing and targeting cookies: Where you have consented to receive personalised promotional content, 229bet may use cookies to track which offers you have seen, clicked on, or redeemed, in order to avoid presenting you with irrelevant or duplicate promotions.

You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to log in and use core platform features. Disabling performance or marketing cookies will not prevent you from using 229bet, but may result in a less personalised experience.

10 Your Privacy Rights

As a 229bet player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your registered account details and a clear description of your request.

229bet will respond to all privacy rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days; in such cases, 229bet will notify you of the extension and the reason for it within the initial 30-day window.

Please note that certain rights may be limited where 229bet is required to retain data for legal compliance, dispute resolution, or fraud prevention purposes. Where a limitation applies, 229bet will explain the reason in its response to your request.

11 Marketing Communications

229bet may send you promotional communications — including bonus offers, seasonal promotions, and tournament notifications relating to events such as the BPL, IPL, T20 World Cup, and Eid — via SMS to your registered mobile number or email to your registered address, but only where you have given explicit consent to receive such communications at the time of registration or subsequently through your account settings.

You may withdraw your consent to marketing communications at any time, at no cost and without detriment to your account status, by:

• Adjusting your communication preferences in your 229bet account settings.
• Contacting 229bet support at [email protected] with a clear opt-out request.
• Clicking the unsubscribe link included in any email communication from 229bet.

Withdrawal of marketing consent does not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and responsible gaming check-ins — which are necessary for the operation of your account and are sent regardless of your marketing preferences.

12 Children's Privacy

If 229bet becomes aware that personal data has been collected from a person under the age of 18, that data will be permanently deleted and the associated account will be immediately closed. All winnings, bonuses, and deposits associated with the underage account will be forfeited.

If you are a parent or guardian and believe that your child has created a 229bet account, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

13 Policy Amendments

229bet may update this Privacy Policy from time to time in response to changes in applicable law, advances in data protection best practices, changes to our platform services, or feedback from our player community. When material changes are made to this policy, 229bet will notify registered players via their registered mobile number or email address, and will post a prominent update notice on the platform, at least seven (7) days before the revised policy takes effect.

The effective date at the top of this document reflects the date on which the most recent version of this Privacy Policy came into force. You are encouraged to review this page periodically to stay informed about how 229bet protects your personal information. The current version is always available at 229bet.bio/privacy-policy.

Continued use of the 229bet platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised policy, you should contact 229bet to request account closure before the revision takes effect.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or believe that 229bet has failed to handle your personal data in accordance with the commitments set out in this document, please contact the 229bet privacy team using the details below:

If you are not satisfied with 229bet's response to a privacy complaint, you may escalate the matter to an independent mediator or relevant authority. 229bet will cooperate fully with any lawful investigation into its data processing practices.